“Have you ever had a healthcare experience where you felt truly seen and heard?”

That’s the question I asked as I opened my keynote at Mount Saint Mary’s University’s Doctor of Physical Therapy (DPT) Capstone Ceremony on May 16, 2025, inviting soon-to-be physical therapists to reflect on what it means to provide inclusive, compassionate care.

The conversation explored how healing extends beyond treatment plans. It requires listening, advocacy, and the willingness to see the whole person, not simply a diagnosis.

Drawing on experiences navigating systems as a parent and advocate, I reflected on the role healthcare providers play in supporting not only individuals, but families navigating uncertainty, complexity, and care.

Inclusive care begins with connection. When people feel seen and heard, trust grows. And trust often shapes whether systems heal or create additional barriers.

Thankful to Dr. Deborah Lowe, Professor and Department Chair, for the invitation to contribute to this milestone for future healthcare providers and for creating space to center compassion alongside clinical expertise.