Keynote Spotlight: Humanizing Healing With Future Physical Therapists
“Have you ever had a healthcare experience where you felt truly seen and heard?”
That’s the question I asked as I opened my keynote at Mount Saint Mary’s University’s Doctor of Physical Therapy (DPT) Capstone Ceremony—a moment that invited soon-to-be physical therapists to reflect on what it means to offer inclusive, compassionate care.
Titled Partners in Progress: How Physical Therapists Become Lifelines for Families Like Mine, my keynote centered on the human side of healing. I shared how inclusive care isn’t about having all the answers—it’s about advocacy, empathy, and the willingness to see the whole person, not just the diagnosis.
As a speaker and consultant committed to building human-centered systems, I was honored to be part of this milestone for students stepping into the field. Dr. Deborah Lowe, Chair of the Physical Therapy Department, graciously invited me to speak and later shared, “The students, their families, and faculty felt a deep connection with your work and purpose.”
So, I’ll leave you with the same question I started with:
When was the last time you felt truly seen and heard in a healthcare setting? And if you haven’t—don’t we all deserve to?
Interested in bringing this kind of conversation to your community or organization? Let’s connect. Here’s to building systems grounded in equity, empathy, and inclusive care.